Shipping & Refund

Order with Free Shipping at Ashantestores.co.uk

All orders that qualify automatic for air freight also qualify for FREE Shipping to Europe. Some items may have additional options for qualifying for FREE Shipping. These will be shown at checkout or in the product description.

With free shipping, your order will be delivered 5-8 business days after all your items are available to ship, including pre-order items.

To place an order online, do the following:

Add at least £25 of eligible items to your Shopping Cart. Any item with “FREE Shipping” messaging on the product detail page that is fulfilled and shipped by Ashante Stores is eligible and contributes to your free shipping order minimum.

Shipping to Africa, the Caribbean and the Middle East

The cost to ship items from each product category to Africa, the Caribbean or the Middle East varies by item, shipment and shipping option. Ashante Stores works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges for most of our bulky items are determined at checkout based on the number of items, item type, weight and volume of all the items in the cart, but basic guidelines for estimating shipping costs are provided below for your reference.

The total shipping cost is calculated by adding the “Per Shipment” cost and the “Per Item” cost. The “Per Item” cost may be based on the number of items, the weight, or volume (referred to as the dimensional weight) of each package. “Per Item” costs listed below as applying per pound apply to actual weight and dimensional weight.

Ashante Stores offers a number of large items that require special handling. Large items are often shipped via LCL (less than container loads) and customs cleared in certain countries by our shipping partners. Always check with us prior to payment and we shall request information regarding customs duties for your item in your destination country.

Note: Our Carrier may not be able to deliver some items door to door but rather to the destination port. In any such case, customer will be notified and sent the Bill of Lading before the item arrives.

Delivery Services Terms and Conditions

Welcome to Ashantestores.co.uk. As used in these Delivery Services Terms and Conditions (“Delivery Terms”), “we” or “Ashante Stores” means Ashante Stores LLC and “you” means the individual or entity engaging us for delivery services and any other delivery service we offer (“Delivery Services”) for product(s) you purchase on Ashantestores.co.uk. Delivery Services are an “Ashante Stores Service” as defined in the Conditions of Use. BY SCHEDULING OR SELECTING DELIVERY SERVICES THROUGH Ashantestores.co.uk, YOU AGREE TO BE BOUND BY THESE DELIVERY TERMS, CONDITIONS OF USE, AND THE REQUIREMENTS OF ALL GUIDELINES ON ASHANTESTORES.CO.UK APPLICABLE TO THE DELIVERY SERVICES.

Delivery Services and Site Requirements. We will provide the Delivery Services you engage us to perform for the ordered product(s), directly or through a third-party service provider, in a professional and workmanlike manner, consistent with industry standards. The cost of Delivery Services for most of the products that we sell are incorporated into the price of the product unless otherwise stated in the product description page. Products that do not fall under the FREE DELIVERY SERVICE will be stated in the product description page or at check out. Products that require extra delivery charges have a nonrefundable delivery cost once service is completed. If you do not follow the Guidelines, or for other safety or local code reasons, we may in our sole discretion decline to perform or we may reschedule services in whole or in part and issue you a full or partial refund. We will also not disassemble, deconstruct, or break down any product for haul-away service.

Other Terms. The Ashantestores.co.uk Privacy Notice, Conditions of Use, and Guidelines (including all future changes) are incorporated by reference into these terms and conditions. We may amend these terms and conditions at our sole discretion by posting revised terms and conditions. Your continued use of the Delivery Services after the effective date of the revised terms and conditions constitutes your acceptance of these terms. Any dispute or claim arising from or relating to the Delivery Services is subject to the binding arbitration, governing law, disclaimer of warranties and limitation of liability and all other terms in the Conditions of Use. You agree to those terms by scheduling, selecting or using Delivery Services through Ashantestores.co.uk.