At Ashante Stores, we value and respect the privacy of our customers. The purpose of this Privacy and Security Statement is to provide you with information about how we collect, use, and share information we collect from our customers. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.
Information We Collect
- Contact information
We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.
- Payment information
When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, PayPal account or gift card.
- Returns information
When our American resident customers return a product to us or request a refund or exchange, we may collect information from them or ask for a government issued ID. We use the information we collect to help prevent fraud.
- Demographic information
We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.
- Location information
If you use our mobile websites or applications, we may collect location data obtained from your mobile device’s GPS. If you use our websites, we may collect location data obtained from your IP address. We use this location data to improve our services based on customers geographical needs.
- Other information
If you use our websites, we may collect information about the browser you are using. We might track the pages you visit, look at what website you came from, or what website you visit when you leave us.
How Information is Collected
We collect information directly from you. The following are a few examples of when we collect information from you:
- During website or survey registration
- In connection with an online or in-store purchase
- If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews
- If you upload a photo or other digital content through one of our websites or applications
- If you participate in a sweepstakes, contest, clinic or workshop
- If you return a product or use a rebate
- If you request we send you an electronic copy of your in-store receipt
- In connection with your interactions with us as a registered user of our websites. For example, when you use the features of our My Account tool like Express Checkout.
We collect information from other sources.
We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something for us to send to you.
How We Use Information
We use the information we collect for our business purposes, including:
To respond to your questions and requests. Examples include:
- Fulfilling orders or providing services
- Entering you into a sweepstakes or sending you prizes you might have won.
- Registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services
- Processing a return
- Responding to a product or service review.
To improve our products and services.
We may use your information to make website or product and service improvements.
To look at website trends and customer interests.
We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties to assess trends and interests.
For our marketing.
In certain circumstances, we may send you communications about special promotions or offers. For example, if you have registered on a website and indicated you want to receive this information. We may also notify you of new website features or product and service offerings.
To communicate with you about your account or our relationship.
We may share your information for our business purposes and as legally required or permitted, including:
With third parties who perform services on our behalf.
We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States or EU zone. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
To offer financial support for the purchasing of our products.
We use service providers to offer financial support in order to purchase our products, such as home improvement loans. We may share personal information about our consumers with these service providers in order to provide you with tailored information about products and services and special offers. These service providers also have their own privacy statements that set out the manner in which they will collect, use and disclose personal information. We encourage you to review each service provider’s privacy statement at the time you submit your application for such financial support.
Data Sharing for Catalogue Mailings.
We may share your name, address and transactional information about products you have purchased from our catalogues with third party companies so that you may receive future catalogue offerings about products and services that may be of interest to you.
With any successor to all or part of our business.
For example, if all or part of our business is sold we may sell our customer list as part of that transaction.
If we think we have to in order to comply with the law.
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.
To protect us.
For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation.
At your direction.
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.